Pytloun Grand Hotel Imperial

I would like to mention the high level of service we received at the hotel. When we arrived at the hotel, we were given rooms that did not suit us and we immediately went to the reception manager Adela who immediately upgraded us to much more spacious rooms on an upper floor. Adela's attitude throughout our stay at the hotel was amazing, she gave us excellent recommendations for restaurants, took care of and immediately handled every request we had, all with a smile, kindness, patience and even gave us her personal cell phone in case we needed it. In addition, I would like to mention Tanita and Anna who also always welcomed us with a smile and a willingness to help. Thank you all!

A very welcoming, beautifully designed hotel. We received a welcome drink upon arrival. The lobby is designed like a library with desks for comfy work and free wifi. The spacey rooms are very nicely and newly decorated, the glass wall between the bathroom and the main room is hilarious. The large bathtub is a jacuzzi. There is a Nespresso coffee machine in the room, but the capsules cost extra. The breakfast was very good, even more than that: with different yummy spreads in personal glass jars - a great idea!

The best part of the hotel is the front desk staff. Adela and Olga were very welcoming, recognized my wife's birthday and upgraded our room to one with a balcony, sent a complimentary bottle of wine and sweets, and were very nice overall. The room was 5th floor, and the hall decor is strange, but the room is spacious. The location of the hotel is very convenient for in/out and for the train station, but not central. The breakfast was ample and good, with nice staff. Parking is easy across form the hotel and pretty cheap at 7 EU per day. Dinner at the hotel restaurant was pretty good too.

We traveled as a family and everything was fine including rhd breakfast in my opinion quite rich and with fresh food. We had a disavventure because, probably vandals, removed the plate of our car. We found out in the check out morning and the Manager was extremely kind and helpful offering us free food and drink as we were waiting many hours for the police to come. The Staff also was super kid and helpful during this disavventure. Grwatful for their help and support.

The breakfast was a highlight - delicious and satisfying. The rooms themselves were cozy and impeccably clean. I particularly enjoyed the staircase, adorned with photos chronicling the hotel's history, adding a unique touch. The common area, furnished with comfortable chairs, tables, and a sofa, provided a welcoming space to relax. Overall, the interior design throughout the hotel was truly impressive.